Account Deletion
Suri Days is operated by Hangzhou Hongdian Zhizuo Network Technology Co., Ltd. This page provides a way to request deletion even if you no longer have the app.
Option 1: Delete in the app
After signing in, open Profile → Account & Sync → Delete account, review the notice and confirm. Guest mode creates no account and stores no personal records, so there is no guest account to delete.
Option 2: Request deletion without the app
If you uninstalled the app, cannot sign in or cannot use the original device, email support@hongdianzhizuo.com with the subject “Suri Days account deletion request.”
Include your sign-in method (Apple or WeChat), an authorized email or nickname that can help verify ownership, your approximate last-use date and a clear deletion request. Never send a password, one-time code or complete government ID information.
Data deleted
- Links between Apple or WeChat authorization and the Suri Days account, including revocable authorization credentials;
- synced practice records, notes, personal events, reminder settings and theme choices;
- feedback, product interaction events, synchronization records, notification jobs and account-related credentials; and
- all active sessions and refresh credentials. Identifiable base-account fields such as email and nickname are removed or anonymized.
Timing and limited exceptions
In-app self-service deletion starts immediately after confirmation. Email requests are handled after identity verification and within 15 business days. If law, security or fraud prevention requires limited retention, further use is restricted and the data is deleted or anonymized when the retention period ends.
Local device data
Deleting the account or signing out in the app also clears check-ins, personal events, reminders and pending feedback from the device. Public calendar caches and basic preferences such as language and theme may remain.